Contact

OOS Hotline (for general questions)
+49 (0)211 4560-400
onlinesupport@messe-duesseldorf.de

Only for traders
FAQ

 

Badges

Deadlines

Exhibitor profile

Fees & Flat rates

General

Invoice

Logistics

Order

Plans & stand construction

Venue

 

Badges

 

Do I need a construction / dismantling pass?

Yes. Construction and dismantling passes for stand constructors are required. For the application, the stand constructor must be accredited and a stand construction permit must be available. For the detailed procedure / application please visit the website fo the exhibition grounds operator Expocenter.

Exhibitor passes are valid for the entire period (set-up / dismantling and duration).

Exhibitor passes must also be ordered for standby / service personnel during the runtime.

 

Where do I get my exhibitor passes?

Exhibitor passes can be obtained at the service office of Messe Düsseldorf.

Information about the location of the service office and how to get access to the venue can be found in our Last Minute Mailing.
In case you didn't receive our Last Minute Mailing, please contact us at: servicepartnerworldwide@messe-duesseldorf.de

The badges can be ordered at: https://plastindiaexhibition.plastindia.org/

 

 

Deadlines

 

Can I still order products and services after the expiry of the order deadline?

Please send us your request, we are happy to check if there is anything possible, but we cannot promise.
Contact us at: servicepartnerworldwide@messe-duesseldorf.de.

 

An overview of the order deadlines can be found in the OOS

 

Do I have to apply for early assembly?

 

What are the assembly and dismantling dates and times?

28. - 31.01.2023Construction10:00 a.m.- 08:00 p.m.
01. - 04.02.2023Opening hours of event09:30 a.m. - 06:30 p.m. (for visitors)
05.02.2023Opening hours of event09:30 a.m.- 04:00 p.m. (for visitors)
05.02.2023Dismantling04:00 p.m.- 08:00 p.m.
06. - 07.02.2023Dismantling10:00 a.m.- 08:00 p.m.

 

For detailed information, please refer to the Technical Guidelines

 

Where do I find a checklist / schedule or order deadlines?

You will find a schedule at the top of the shop page, left-hand corner.

 

 

Exhibitor profile

  

How can I log in / register in the OOS?

You can log in / register with your personal email address and your personal password.

 

What do I need to do when my address or other details have changed?

Send your change request to: onlinesupport@messe-duesseldorf.de

To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:

1. Company details from your registration

2. Exhibitors' database of the event website / catalogue entry

3. Correction of the billing address specified in the registration

 

 

Fees

  

Which services are included in the media fee?

The media fee to be paid by each exhibitor is used for the publication of exhibitor data in electronic media (e.g. online catalog) and the use of the event portal by exhibitors. 

 

 

General

 

Is there any visitor registration?

You can find information at the homepage https://register.plastindia.org/App/a>

 

 

What should be observed for machine demonstrations and audiovisual presentations?

Presentations of any kind should be kept to a minimum in the interest of other exhibitors and visitors. Noise levels at the stand boundary must not exceed 70 dB(A).

 

Do I need a permit for photography?

Photography on the venue and in the halls, especially photos of stands and exhibits, is prohibited.
Messe Düsseldorf GmbH is entitled to use recordings of all kinds for its own and general publications. 
 

 

Who can answer my questions regarding visa issues?

Please contact the Indian embassy / Consulate in your country directly or travel agency with India experience that you trust.
Messe Düsseldorf ist not able to issue invitation letters.

 

What services are included in shell scheme packages?

 

Can I hand out brochures all over the venue?

Exhibits, printed materials and advertising materials may only be displayed within the rented stand area, not in aisles or on exhibition premises.

For further details, please see item 11 in the Technical Guidelines

 

 

 

Invoice

 

When will I receive my invoice for stand rental and orders?

The invoice of stand rental will be sent to you directly with your admission.
 
The invoice of technical services / additional items will be sent out approx. 4 weeks before assembly starts.

 

How can I enter a different invoice address for my space rental / orders?

Enter the deviating invoice address in the comment box at the end of the order process.

 

Logistics

 

Am I permitted to use my own cranes, forklift trucks or work platforms?

No. Please note that in accordance with our technical standards and due to health and safety regulations, only cranes, forklift trucks and work platforms provided by the service partner of Messe Düsseldorf GmbH are permitted.

 

Who can help me on customs issues?

Please contact the official freight forwarder:
RE Rogers India Pvt. Ltd.
1, Commercial Complex, Pocket H & J, Sarita Vihar,
New Delhi – 110 076, India
Tel: +91 11 2994 5402 / 2694 9801 / 2694 9802
Fax: +91 11 2994 9803 / 2694 5900

E-Mail: rerid@rogersworldwideindia.com
E-Mail: sushil@rogersworldwideindia.com
E-Mail: manojk@rogersworldwideindia.com

 

 
 

Order

 

Why can't I order everything?

Generally orders can only be placed if there is a valid registered stand order.
 
If your stand order is not (yet) valid, you cannot place orders in OOS.
 
Other possible reasons:
  • The order deadline has expired.
  • The product or service is sold out.
  • The registered stand order is blocked for certain reason.

 

Can I still request services / products after the order deadline?

 

How do I find out whether my order has been successful, i.e. my order status?

Go to the relevant items in the order summary. There you will see the current status of your order, e.g. “order is being processed” or “order has been confirmed”.

 

When is the late booking surcharge applied?

The date from which the late booking surcharge applies is displayed under the price of the product. If the deadline has already been exceeded, the price including the late booking surcharge will be displayed automatically.
 
This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take required measures.

 

Can I cancel a product / service?

You can request cancellation inquiry in OOS. We will check your inquiry and inform you accordingly.

  

 

 

Plans & stand construction

 

Where can I find my stand sketch?

Once you are admitted to the event you will find the admission document, stand sketch and a link of the interactive hall plan in OOS under “My Account”.

 

Where do I find the technical guidelines?

Please follow the link: Technal Guidelines

 

Can I exchange shell scheme package services free of charge?

An exchange of shell scheme package services free of charge is not possible.

 

 

Venue

 

What's the address for the delivery of exhibits / materials at my trade fair stand?

Pragati Bhawan, Pragati Maidan
New Delhi-110001 INDIA
Hall / Booth Number
c/o ***Company name***


Messe Düsseldorf cannot receive exhibition materials on your behalf. So please make sure materials are received at your stand by a person you have authorised for this purpose.

If this is not possible, storage and subsequent delivery to the exhibition stand can be arranged by Messe Düsseldorf GmbH’'s contract forwarding agents:

RE Rogers India Pvt. Ltd.
1, Commercial Complex, Pocket H & J, Sarita Vihar,
New Delhi – 110 076, India
Tel: +91 11 2994 5402 / 2694 9801 / 2694 9802
Fax: +91 11 2994 9803 / 2694 5900

E-Mail: rerid@rogersworldwideindia.com
E-Mail: sushil@rogersworldwideindia.com
E-Mail: manojk@rogersworldwideindia.com